Delivery & Refund Policy
Delivery & Refunds Policy
At Le Luxe Athletics, every item is made to order. This approach allows us to reduce overproduction, minimise waste, and operate more sustainably - helping to lower our overall carbon footprint while maintaining premium quality in every piece we create.
Production & Delivery:
• Once your order is placed, it enters production within 2-3 business days.
• Our standard delivery timeframe is 5-7 business days after production, though we always strive to fulfil orders as quickly as possible without compromising on quality.
• As soon as your order has been shipped, you will receive an email confirmation with tracking details so
• You can follow your package's journey to your doorstep.
Refunds & Returns
• Because each product is custom made to order, we are unable to offer refunds or exchanges for change of mind, incorrect sizing, or preference-based returns.
• However, if your item arrives faulty, damaged, or not as described, please contact us within 7 days of delivery at support@leluxeathletics.com and our team will arrange a replacement or refund as appropriate.
• We recommend reviewing our size guide and product details carefully before placing your order to ensure the perfect fit.